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Operations Manager

This position is with a $1.5B+ management services group to the energy, power, utility and infrastructure markets. This group has recently launched a Non destructive testing business that is growing rapidly and needs more leadership. This is an Operations Manager role that will cover the west coast. The role will be accountable for the overall business segment and responsible for growing and building the region. It will report to the VP of the business unit.

Geography – The ideal candidate is located in the western part of the country with the ability to travel

Responsibilities:

• Leadership & Management: Oversee Account and Project Managers, Technicians, and other support staff within the business unit.
• Program Development: Key contributor in creating service programs, including developing procedures and work instructions.
• Business Practices: Implement and maintain sound business practices.
• Strategic Objectives: Develop and implement strategic objectives for the team, aligned with the Business Unit’s initiatives.
• Safety Training: Ensure safety of assigned staff, including providing safety training for field personnel.
• Guidance & Counseling: Offer guidance and counseling to field and supervisory personnel.
• Certification Verification: Confirm technician certifications/qualifications before assigning field work.
• Scheduling: Manage scheduling of technicians and equipment for projects.
• Field Assistance: Assist technicians in the field as necessary, and act as lead technician during field work and on-the-job training sessions.
• Quality Standards: Ensure quality standards are met and manage the quality program.
• Financial Analysis: Consolidate and analyze profitability, revenue, margins, bill rates, and utilization within assigned responsibilities.
• Forecasting: Help create segment forecasts and a broad-based financial outlook for the assigned area.
• Financial Objectives: Ensure the assigned area meets or exceeds budgeted financial objectives, including revenue and margin leadership.
• Team Leadership: Provide inspiration, clarity, and direction to the team, helping them understand their roles and accountabilities.
• Team Approach: Promote a team approach on both customer projects and internal initiatives.
• Support & Input: Solicit and support input from team members at all levels within the organization.
• Revenue Forecasting: Accurately forecast revenue, profitability, margins, bill rates, and utilization.
• Contract Negotiation: Provide guidance to the team in negotiating contract pricing, terms, and conditions.
• Status Reports: Review status reports from Account and Project Managers and address issues as appropriate.
• Expertise Sharing: Share expertise with internal teams and task forces.
• Policy Enforcement: Enforce standard policies and procedures.
• Additional Duties: Perform other duties as assigned by management.

Requirements:

• Experience:
  • Pipeline Integrity NDE/NDT and Operation Manager experience.
  • Demonstrated capability to perform the responsibilities of a Business Line Manager effectively.
  • Management or supervisory experience preferred.
• Education: Bachelor’s Degree preferred.
• Customer Management:
  • Communicate effectively with key customers to identify future needs and position the company to capitalize on these opportunities.
  • Continuously define ways to increase customer satisfaction and deepen customer and market relationships.
  • Ensure the delivery of superior solutions to customers.
  • Coordinate with Business Development and Project Directors/Managers to provide leadership and guidance throughout the sales cycle with existing customers.
  • Collaborate with Business Development to identify strategic accounts and play an active role in developing these accounts.

Operations Manager

This position is with a $1.5B+ management services group to the energy, power, utility and infrastructure markets. This group has recently launched a Non destructive testing business that is growing rapidly and needs more leadership. This is an Operations Manager role that will cover the west coast. The role will be accountable for the overall business segment and responsible for growing and building the region. It will report to the VP of the business unit.

Geography – The ideal candidate is located in the western part of the country with the ability to travel

Responsibilities:
– Manages and oversees Account and Project Managers, Technicians and other business unit support employees
– Program development, key team member in development of service program to include development of procedures and work instructions
– Develops, implements, and maintains sound business practices
– Develops and implements strategic objectives for the team that are aligned with the Business Unit’s strategic initiatives
– Responsible for safety of assigned staff to include training for field personnel on safety, policies and procedures
– Provide guidance and counseling to field and supervisory personnel.
– Verify technician certifications/qualifications prior to assignment of field work
– Responsible for scheduling of technicians and equipment for projects
– Assist technicians in the field as necessary
– Ability to act as lead technician during field work and on-the-job training sessions
– Ensures quality standards are met and manages quality program
– Consolidates and analyzes profitability, revenue, margins, bill rates and utilization across his/her assigned area of responsibility
– Helps create segment forecasts and broad‐based financial picture for assigned area.
– Ensures assigned area meets or exceeds budgeted financial objectives, including revenue and margin leadership
– Provides inspiration, clarity and direction for the team, allowing them to understand their roles and accountabilities toward achievement of the segments tasks and goals
– Reinforces team approach on both customer projects and internal initiatives
– Supports and solicits input from team members at all levels within the organization
– Accurately forecasts revenue, profitability, margins, bill rates and utilization across assigned area
– Supports and provides guidance to the team in the negotiation of contract pricing, terms and conditions
– Reviews status reports of Account and Project Managers and addresses issues as appropriate
– Lends expertise to internal teams and task forces
– Enforces standard policies and procedures
– Other duties as assigned by management

Requirements:
– Pipeline Integrity NDE/NDT, Operation Manager experience
– Demonstrated capability to perform the responsibilities of a Business Line Manager in a capable and competent manner
– Management or supervisory experience preferred.
– Bachelor’s Degree preferred
– Customer Management
– Communicates effectively with key customers to identify future needs and positions the company effectively to capitalize on these
– Continually defines ways to increase customer satisfaction and deepen customer and market relationships
– Ensures the delivery of superior solutions to customers
– Coordinate with Business Development and Project Directors/Managers, provides leadership and guidance in all aspects of the sales cycle with existing customers
– Coordinate with Business Development to identify strategic accounts and play an active role in developing these accounts

High School or equiv