Career Opportunity

Regional Manager (Sacramento Territory)

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Category

Healthcare

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Location

Sacramento, California

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Salary

$95,000 - $115,000

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Job Reference

53744

Regional Manager–Healthcare Industry (Sacramento/Los Angeles Territory)

SUMMARY: The Regional Manager is responsible for the overall performance and operational aspects of a group of six or more locations in an assigned region. The Regional Manager priority is to ensure the Office Manager and their team provide our patients with an exceptional and remarkable experience. The Regional Manager will work closely with the Office Managers to ensure all clinical operations function with excellence, efficiency and perform to exceptional standards and consistently ensure the Company vision is attained, the core values and operating principles are upheld, and a dynamic environment is created.

Ensure EVERY patient has an exceptional and remarkable experience EVERY time they interact with an office. Every patient should be greeted warmly, energetically and with enthusiasm that is carried throughout their visit and at each interaction with our offices and our employees.

Responsibilities:

  • Oversee the day-to-day operations of 6 or more practice locations, ensuring seamless functionality.
  • Collaborate with individual Office Managers to maintain exceptional operational and human resource standards, while adhering to organizational policies and procedures.
  • Provide guidance and leadership to Office Managers to cultivate high-performance teams.
  • Lead and conduct weekly meetings with Office Managers, and perform Quarterly reviews.
  • Coordinate with Office Managers to ensure alignment with marketing campaigns developed by the Marketing Team.
  • Ensure accurate coding and billing entry in the Dental Practice Management Software (DPMS).
  • Monitor patient and staff satisfaction, ensuring contentment among Doctors and Staff.
  • Manage the hiring, training, and development of team members, creating and implementing comprehensive Staff Training and Development plans in partnership with Office Managers.
  • Drive innovation and share best practices across the organization, continuously striving to enhance processes.
  • Implement standardization initiatives within the DPMS to maintain uniformity and consistency across all offices.
  • Ensure compliance with safety protocols, state laws, and procedures across all offices.
  • Set and monitor measurable results related to patient service, operational performance, and team health and performance.
  • Establish a communication process for team member performance, linking it to Key Performance Indicator (KPI) goals and standards.
  • Collaborate with the Chief Operating Officer to establish KPIs and actively communicate performance to the VP of Operations and Chief Operating Officer.
  • Manage office budgets to ensure financial efficiency.
  • Uphold organizational standards of patient care and address issues that may deviate from these standards proactively.
  • Conduct regular spot checks, inspections, and audits of each practice and team (both exterior and interior).

Supervisory Responsibilities:

This role oversees designated Office Managers and reports directly to the VP of Operations. All programs and staff ultimately report to the Chief Executive Officer.

Education and Experience:

  • Associate degree required; bachelor’s degree preferred.
  • Three to five years of regional management experience in the healthcare industry preferred.
  • Experience in developing and implementing policies and procedures.
  • Equivalent combination of education and experience demonstrating the ability to perform the duties outlined for this position will be considered.

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